Shipping Policy

Thank you for visiting and shopping at www.innovink.lk.​ Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.   

Shipment cost               

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped. Reach out to us for the status of your order. 

Customs, Duties and Taxes

www.innovink.lk​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.innovink.lk​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Sri Lanka.

Returns Policy

Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.